Huaptec révisé par David Murphy

Very unsatisfied with my transaction with Huaptec

Avoid my expensive mistake and do not use this company.

I contacted Huaptec and was depending on their expertise to advise me on the correct product to purchase as I needed to boost the internet signal on my phone.
I was advised of a particular model, I asked if they had it in stock (as I wanted a swift transaction). The sales advisor said yes, so I proceeded with the order.
A day later I was contacted to say the product was no longer available but a more expensive model was available. This should have raised alarm bells with me but unfortunately I trusted them and proceeded with the transaction.
When the product arrived I set it up carefully according to their instructions but it did nothing to boost my phone signal. This is because I had been sold the wrong product for my phone operator.
I am not an expert on phone signals, all I knew was that my internet signal was weak and I hoped to have it boosted. Perhaps if the sales advisor was a bit more careful and asked more specific questions they could have sold me the correct device.
When dealing with Huaptec they were very quick to respond when selling me a product. But when there was a problem they were slow to respond, adversarial, and they blamed me for the mistake.
I returned the product for a refund. When sending it back I packed it securely, sent it via recorded delivery addressed to Inesa Brown (a customer service agent with whom I corresponded). I enquired as to whether they received the package. They were slow to respond again, and accused me of damaging a cable!
So the end result is that I am getting a partial refund for a product which I was poorly advised on. I am also out of pocket for a considerable amount of money due to the delivery charges which I had to pay.
I would never use this company again, and would advise everyone else to avoid them.
Samedi, Octobre 22, 2016

© 2020 — part of Emrius Network. Tous les droits sont réservés. Avertissement général: Toutes les marques, les images et les droits d'auteur de tiers sur cette page sont utilisés aux fins de la publicité comparative, critique ou évaluation. Ceci est un forum public présentant les opinions des utilisateurs sur les produits sélectionnés et les entreprises, et par conséquent, les opinions exprimées ne reflètent pas l'opinion de