I wanted to surprise my husband with a concert of a life time ... we do not have the funds to go to them nor the time. Planned this three months in advance. Paid hundreds of dollars for front and center seats, albeit up a ways in the stands, for good view and the sound quality. What we got was same row, but in probably the worst seats (area) that one could sit it. They responded by telling me that those seats were just as good if not better than the ones we thought we were buying. Have they been to that arena?!!! I doubt it. I was so disappointed that I cannot even imagine using this place for anything else down the line. Luckily, my husband was able to get some pleasure out of just listening to the music itself. BTW, the couple in front of us and the one sitting next to us did the same thing and got the same result. NEVER AGAIN!